Last Updated: January 2026

Hbet Privacy Policy — Our commitment to keeping your data safe

Your personal information is completely secure with hbet. Here, in plain language, is everything about how we collect, store, and use your data.


How We We Protect Your Information

A quick overview of the key points in hbet's Privacy Policy

SSL Encryption Protection

Every transaction and piece of personal data on hbet is protected with 256-bit SSL encryption. Your data cannot be accessed by any outside party.

Not for Sale to Third Parties

Your personal information is never sold to advertisers or third parties. Data is used solely to improve our services.

Secure Data Storage

All your information is stored on secure servers. Regular security audits are conducted and data backups are maintained.

Cookie Control Options

You can change your cookie preferences at any time. You have full freedom to reject any non-essential tracking cookies.

Right to Modify and Delete Data

You can request to update or delete your personal information at any time. We will action your request as quickly as possible.

Transparent Data Usage Policy

What your information is used for, how long it is retained, and who it may be shared with — all of this is clearly explained in this privacy policy.


This privacy policy applies to all services on the hbet platform. By using hbet, you are considered to have accepted this policy.

01 Introduction

Hbet is a trusted online gaming and entertainment platform in Bangladesh. We believe your privacy is a fundamental right. This privacy policy explains how hbet collects, stores, uses, and protects your personal information.

Our privacy policy applies equally to every member — from first-time registrants to long-standing regulars. It takes effect the moment you visit the hbet website, use the app, or open an account.

This policy is written in plain English so our members in Bangladesh can easily understand it. We aim to be direct and transparent, without resorting to complicated legal language.

02 What Information We Collect

Hbet may collect the following types of information:

Type of Information Example Mandatory?
Identifying Information Name, date of birth, national ID number Yes (for KYC)
Contact Information Mobile number, email address Yes
Financial Information BKash/Nagad number, transaction history Yes (for payments)
Device Information IP address, browser type, operating system Automatically
Gaming Activity Bet history, win/loss records, session duration Automatically
Location Information Country & Region (IP-based) Automatically

We only collect information that is necessary. Collecting unnecessary or excessive personal data goes against hbet's policy.

03 How We Collect Information

Hbet collects information through the following methods:

  • Directly Provided: Information you provide directly during registration, login, KYC verification, or when contacting our support team.
  • Automatic collection: Device information, browsing patterns, and gaming activity are automatically recorded while using the platform.
  • Cookies & Tracking: Data is collected using cookies and similar technologies during website visits to improve the user experience.
  • Payment Gateway: Transaction data is collected from payment providers at the time of deposits or withdrawals.
  • Third-Party Verification: Approved third-party providers may be used to assist with identity verification during the KYC process.

04 How We Use Your Information

Hbet uses your information strictly for the purposes outlined in this privacy policy. We never use your data for any other purpose without your consent:

  • To create, manage, and secure your account.
  • To process payments and verify financial transactions.
  • To personalize your gaming experience.
  • To inform you about relevant promotions and offers (with your consent only).
  • To prevent fraud and unauthorized activity.
  • To meet legal obligations and comply with regulatory requirements.
  • For customer support and complaint resolution.
  • To improve platform quality and services.

We use your information solely to provide and improve our services. Your data is never sold to any third party for advertising purposes.

05 Information Sharing & Disclosure

Hbet does not generally share your personal information with third parties. However, sharing may occur in the following limited circumstances:

  • Payment Provider: Necessary data is shared with bKash, Nagad, or other payment gateways to complete transactions.
  • KYC Verification Provider: Data may be shared with authorized agencies for identity verification purposes.
  • Legal Authorities: Disclosure of information is mandatory when required by a court order, government regulator, or law enforcement agency.
  • Game Provider: Limited data may be shared when playing Live Casino or third-party games.
  • Fraud Prevention: Data may be disclosed to relevant authorities if money laundering or fraud is suspected.

Before sharing data with any third party, we ensure they comply with appropriate data protection standards.

07 Data Protection Measures

Hbet protects your data using industry-leading technology. Our security measures include:

  • 256-bit SSL/TLS encryption — applied to all data transfers.
  • Two-Factor Authentication (2FA) support.
  • Regular security penetration testing.
  • 24/7 network monitoring and suspicious activity detection.
  • Password hashing (using the bcrypt algorithm).
  • Firewall and DDoS protection.
  • Regular data backups and a disaster recovery plan.

Our servers operate in internationally certified data centers with physical security measures in place.

08 Data Retention Period

Hbet does not retain data beyond what is necessary. Retention periods are determined by the type of information:

  • Account Information: For the duration the account is active, plus an additional 5 years after closure (for legal compliance).
  • Financial Transaction Records: A minimum of 7 years, in accordance with Bangladesh financial regulations.
  • Gaming History: Up to 3 years after account closure.
  • Cookie Data: Session cookies are deleted when the browser is closed; persistent cookies last up to 1 year.
  • Support contact: Up to 2 years after the issue has been resolved.

After the defined retention period, data is securely deleted or anonymized.

09 Your Data Rights

As an hbet member, you have the following rights over your own data:

  • Right to Know: You can request to know what information we hold about you and how it is being used.
  • Right to Rectification: You may request corrections to any inaccurate or outdated information.
  • Right to Erasure: You may request the deletion of your data under certain conditions.
  • Right to Object to Processing: You may object to your data being used for marketing purposes.
  • Right to Portability: You can receive a copy of your data in a machine-readable format.

To exercise any of these rights, contact our support team. We typically respond within 30 days.

In some cases, legal obligations may prevent us from deleting certain data. If so, we will inform you of the reason.

10 Minor Protection

Hbet strictly prohibits anyone under 18 from using the platform. We do not knowingly collect personal information from minors.

  • Age is verified at the point of registration.
  • Accounts suspected of belonging to minors are suspended immediately.
  • If a minor's information is collected inadvertently, it will be deleted as quickly as possible.
  • Parents can contact support regarding any account registered in a child's name.

If you become aware of a minor using hbet, please notify our support team immediately.

11 Changes to Our Privacy Policy

Hbet may update this privacy policy from time to time. If significant changes are made, we will notify you in the following ways:

  • Notifications sent via SMS or email to your registered mobile number.
  • Notification of changes upon logging in to the platform.
  • The "Last Updated" date at the top of this page will be changed.

Continued use of the platform after any changes are made will be considered acceptance of the updated policy. Please review this page periodically.

12 Contact

If you have any questions, concerns, or requests regarding our Privacy Policy, please get in touch with us:

  • Email: [email protected]
  • Live Chat: Available on the platform 24/7
  • Response Time: Usually within 24–48 hours

We have a dedicated Privacy Team to handle formal data protection complaints, and every concern is reviewed with the highest priority.


Your Information is 100% Secure

In a Secure Environment Join hbet

Your privacy is our top priority. Through SSL encryption, data protection, and transparent policies, we are committed to earning your trust.

18+ For adults only. Please play responsibly.

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